Terms and Condition Policy

1. DEFINITIONS

In these Terms and Conditions, the following terms shall have the meanings ascribed to them:

  • “Meo Limousine Inc.” (“Meo Limousine” “we”, “our”, “us”) refers to the limousine and transportation service provider offering vehicle and chauffeur services.

  • “Guest” or “Passenger” refers to the individual or entity that books or utilizes the services provided by Meo Limousine Inc.

  • (“Reservation”, “Booking”) refers to a confirmed booking for the provision of transportation services by Meo Limousine Inc.

  • (“Driver”, “Chauffeur”) refers to the person employed or contracted/sub-contracted by Meo Limousine Inc. to operate the vehicle during the trip.

  • “Service Provider” refers to Meo Limousine Inc. as the provider of the transportation services.

  • “Booking” refers to a confirmed reservation for transport services provided by Meo Limousine Inc.

2. BOOKING TERMS

2.1 Reservations
Reservations for transportation services must be made in advance through Meo Limousine Inc. All bookings are subject to vehicle availability. A reservation is considered confirmed once a confirmation notice is issued by Meo Limousine Inc.

2.2 Guest Responsibility
The Guest is responsible for ensuring the accuracy of all details provided at the time of booking, including pick-up and drop-off times, locations, passenger count, and any special requests. Meo Limousine Inc. shall not be held liable for service interruptions caused by inaccurate booking information provided by the Guest.

2.3 Changes to Bookings
Changes to existing reservations must be submitted in writing. Approval of any changes is subject to vehicle availability and will be confirmed in writing (via email or text message). Any requested changes may result in additional fees, subject to availability.

3. PAYMENTS & FEES

3.1 Payment Authorization
By providing credit card details at the time of booking, the Guest authorizes Meo Limousine Inc. to charge the agreed-upon amount for the booked service. Payment is due upon commencement or completion of the service unless otherwise agreed in writing.

3.2 Additional Charges
Additional charges may apply for extra waiting time, additional stops, toll fees, or cleaning fees as specified in the terms. These charges will be itemized and billed to the Guest upon service completion.

3.3 Tollway Fees
Tollway fees (such as 407 ETR or equivalent tolls, parking fees, fairy etc.) are not included unless otherwise noted in writing. Toll charges are included in Houston, Texas; Vancouver, British Columbia; and Los Angeles, California with tollway fees not being included in Toronto, Ontario, unless fares are charged to Guest as “All Inclusive” with being stated as in booking. For other service areas, toll charges must be paid by the Guest. Payment of  Tollway fees/charges must be given upon completion of ride to driver unless stated otherwise.

3.4 Gratuity
Gratuity is not included in the service cost unless explicitly specified in the invoice. A standard gratuity of 5% to 20% is recommended and may be pre-authorized or automatically applied depending on the agreement.

4. CANCELLATION & REFUND POLICY

4.1 Standard Rides
Cancellations made more than 8 hours before the scheduled pick-up time will not incur a charge. Cancellations made within 8 hours of the pick-up time may result in a cancellation fee, the amount of which will be determined by Meo Limousine Inc., based on the nature and duration of the booking.

4.2 Special Events or Premium Reservations
For high-demand services (e.g., airport transfers, conferences, or peak season bookings), cancellations made within 24 hours of the service will incur a full-service fee.

4.3 Right to Cancel
Meo Limousine Inc. reserves the right to cancel any reservation in the event of vehicle unavailability, unforeseen circumstances, or if the booking is outside our defined service area.

4.4 Eligibility for Refunds:
Refunds will only be issued in accordance with the terms outlined in this policy and are subject to the cancellation conditions applicable to each specific booking. Refunds may be granted in cases of timely cancellations made within the permitted cancellation window, or in the event Meo Limousine Inc. is unable to fulfill the confirmed service due to circumstances within Meo Limousine’s control.

4.5 Non-Refundable Situations
Refunds will not be granted in the following situations:

  • No-show by the guest without prior notice.

  • Cancellations made outside of the allowed cancellation window.

  • Delays or changes in flight schedules resulting in missed service, including but not limited to flight cancellations, reassignments, diversions to alternate airports, or missed connections.

  • Refusal of service due to excess baggage not disclosed at the time of booking.

  • Inaccurate or incomplete pickup/drop-off details provided by the guest.

  • Service denials due to guest misconduct or breach of terms outlined in this agreement.

4.6 Requesting a Refund
To request a refund, guests must submit a formal request in writing via email to Meo Limousine’s customer support team within 7 days of the scheduled service. The request must include the booking reference number, date of service, and a detailed explanation of the reason for the refund request. Meo Limousine reserves the right to assess and determine the eligibility of each request on a case-by-case basis.

4.7 Processing Time
Approved refunds will be processed within 7–15 business days or more from the date of approval. Refunds will be issued to the original method of payment unless otherwise agreed in writing. Refunds may incur processing fees/cancelation fees, which can be deducted from original refund amount.

4.8 Third-Party Services
If the booking was made through a third-party platform or travel partner, any refund requests must be directed to the respective partner, and Meo Limousine bears no responsibility for their independent refund policies.

5. GUEST CONDUCT & SAFETY

5.1 Guest Conduct Toward Staff
All Guests must treat Meo Limousine Inc. personnel with respect and professionalism. Rude, aggressive, or inappropriate behavior toward any staff member will result in immediate disqualification from eligibility for ride refunds or fee reversals. Repeated or extreme misconduct may lead to permanent bans and potential legal recourse.

5.2 Behavior Expectations
Guests must behave in a professional and respectful manner. Any misconduct, including verbal abuse, harassment, intoxication, or damage to the vehicle, will result in immediate termination of service without refund.

5.3 Property and Valuables
Meo Limousine Inc. is not responsible for the loss or damage of personal items left in the vehicle. Guests are encouraged to check for personal belongings before exiting the vehicle.

5.4 Seat Belts
All passengers must wear seat belts as required by law. Guests are responsible for ensuring the installation of child safety seats if traveling with children.

5.5 Tracking Consent
By booking and using Meo Limousine Inc. services, the Guest consents to the use of real-time GPS tracking for operational, safety, and customer service purposes. This tracking is only active during the scheduled ride.

6. VEHICLE CONDITIONS & DAMAGE

6.1 Cleanliness
Vehicles are cleaned and inspected before every assignment. If any damage or unusual dirt is caused by the Guest, the Guest may incur cleaning or damage fees.

6.2 Vehicle Replacement
Meo Limousine Inc. maintains a fleet of vehicles that are no more than four years old. If a vehicle experiences a mechanical failure or emergency, a comparable replacement vehicle may be dispatched.

7. CHAUFFEUR SERVICE TERMS & CONDITIONS

7.1 Extra Passengers or Luggage
Services are rendered based on the booking specifications. If additional passengers or luggage exceed the booked capacity, extra charges will apply. These charges must be agreed upon before departure.

7.3 Service Integrity
The Service Provider reserves the right to cancel, refuse, or terminate service if it is deemed unsafe or violates these Terms and Conditions. This includes situations such as overcapacity, intoxication, or illegal activities.

8. LIABILITY DISCLAIMER

8.1 Service Commitment
Meo Limousine Inc. will take reasonable steps to ensure timely and professional service. However, we shall not be held liable for delays or service interruptions caused by external factors such as traffic, weather, road closures, or mechanical failure.

8.2 Passenger Responsibility
Passengers are responsible for their own conduct during the ride and must comply with all chauffeur instructions. The Guest is responsible for their belongings during the journey.

9. ADDITIONAL TERMS AND CONDITIONS

9.1 Waiting Time at Pick-Up

  • 15 minutes of free waiting time is allowed at all pick-up locations, except for airport pick-ups (from the agreed pick-up time).

  • For airport pick-ups (indicating flight number), free waiting time is 60 minutes or 45 minutes as stated, starting from the scheduled pick-up time.

  • After the free waiting time, a surcharge of up to CAD 75.00 per hour will be charged, subject to availability.

  • The surcharge must be paid in cash directly to the driver unless otherwise stated.

  • If the driver is unavailable after the waiting period, contact customer service for alternative solutions.

9.2 Flight/Train Cancellations
If your flight is cancelled and the reservation is no longer cancellable, the ride will be considered a no-show and charged in full.

  • Moving the booking is only possible if the driver agrees. Additional fees may apply and must be settled directly with the driver.

  • Meo Limousine Inc. or the driver is not obligated to offer an alternative solution, though the Guest can request refunds from the flight provider.

9.3 Meeting Point at Airport Pick-Up
After baggage claim, the driver will be at the designated exit assigned to the flight (provided the flight number was indicated). The driver will hold a sign with the Guest’s name. If the driver is not found, contact the driver or Meo Limousine Inc. service for assistance.

9.4 Kilometers/Miles Included
All booked transfers include the required kilometers/miles to complete the transfer.

9.5 Additional Costs
Charges for special tunnels, ferries, or routes must be paid by the Guest on-site unless ride is an “All Inclusive” fare, referring to rides taking place in cities such as; “Vancouver BC, Los Angeles CA, Houston TX”. These costs also include return trips for the driver. The Guest should verify possible additional fees for these services.

9.6 Non-Realization of Trip (No-Show)

  • If the Guest fails to show up within the free waiting period, it will be considered a no-show, and the full service fee will be charged.

  • If the driver does not show up, the Guest must contact the driver immediately. If no solution is reached within 15 minutes, Meo Limousine Inc. will not be responsible for any consequences.

9.7 Passenger Transportation
If the Guest cancels the trip due to the driver not providing special services (e.g., transport of children, animals, or bulky luggage) not previously agreed, the total service fee remains due.

9.8 Hourly Service
Hourly bookings include 20 kilometers per hour of service. If the service exceeds the agreed hours or mileage, additional charges may apply.

9.9 General Information

  • Vehicle class may vary based on geographic area. Upgrades or changes to vehicle class may occur based on availability at no additional cost.

  • Requests for specific vehicle models or colors are not guaranteed.

  • Changes to Terms: The Service Provider reserves the right to modify or amend these terms and conditions at any time without prior notice. Updated terms will be effective upon posting on our website or notification to the client.
  • Compliance: Passengers are expected to comply with local laws, regulations, and any specific instructions provided by the chauffeur during the journey. Failure to do so may result in the termination of services without refund.

10. VEHICLE AVAILABILITY, UPGRADES, AND SPECIFIC VEHICLE REQUESTS

10.1 Indicative Vehicle Images
The vehicle images displayed on the platform are purely indicative of the vehicle class required. Differences based on geographic areas are therefore possible. An upgrade of vehicle by a local partner with one of a higher class or having greater capacity may be possible at no additional cost to the user unless told otherwise.

10.2 Service Substitution
Services including a SUV/VAN can be alternately performed with an SUV of equal capacity and vice versa. In the event that the chosen vehicle class includes a 12 or 16-seater Sprinter MiniBus, the service can be carried out with two or more Vans/SUVs having the necessary capacity to guarantee the ride.

10.3 Vehicle Class Limitations
No requests for specific vehicle models or colors can be guaranteed as vehicles are subject to availability.

10.4 Capacity Details for Vehicle Classes

  • Business Sedan/First Class Sedan: Max 3 passengers, Max 3 pieces of luggage

  • Business/First Class SUV: Max 6 passengers, Max 6 pieces of luggage

11. HOURLY SERVICE AND ADDITIONAL CHARGES FOR EXTRA HOURS/DISTANCE

11.1 Included Travel Distance
For each hour reserved, a travel distance of 20 kilometers (approximately 12.4 miles) is included with the vehicle booked. The sum of the hours required to have the driver with you corresponds to the total kilometers covered included in the service.

11.2 Driver Availability and Mileage
From the beginning of the chosen pick-up time until the end of the scheduled time or the service, the driver will be at your complete disposal for transfer requests within the established mileage.

11.3 Extra Hours and Additional Costs
Any extra hours requested must be agreed upon with the driver in charge of completing the service. Adding extra hours to your transfer service and exceeding the distance included in your hourly booking may result in additional charges. All regular terms and conditions apply. All hourly/livery service rides require a minimum of 2 hours of service, bookings/reservations with anything below such time period will not be accepted, and will be canceled.

12. FLIGHT DISRUPTIONS AND NO-SHOW POLICY

12.1 No-Cancellation for Flight Missed, Reassigned, or Rerouted
In the event that you miss your flight, it is reassigned by the flight company, or your flight is diverted to another airport, the reservation can no longer be canceled. The ride will be considered a No-Show and will be charged in full.

12.2 Rescheduling and Agreement for Changes
Moving or rescheduling your booking is only possible if the driver who accepted it agrees to the change. Any additional costs or supplements related to the change must be agreed upon directly with the driver or other company authorized representative.

12.3 No Obligation for Alternative Solutions
Neither we nor the driver are obligated to offer an alternative solution in the event of a flight disruption.

13. BAGGAGE POLICY

13.1 Baggage Allowance
The free baggage allowance per booking class is indicated on the booking page (please refer to the baggage capacity for each vehicle type under section 10.4). If you are traveling with excess baggage beyond the stated allowance, please add a note in the BOOKING NOTES section in the EXTRA section at the time of checkout on the shown page. Meo Limousine under no circumstances does not allow excess baggage as per the free baggage allowance unless given permission otherwise. Guest will incur charges/fees is such to occur. We advise a contact to us to arrange bookings with such requirement.

13.2 Excess Baggage
ML does not guarantee that our service providers will accept more baggage than the advertised baggage allowance. Meo Limousine will provide the customer with the details of the service provider assigned to the booking, allowing the customer to make the necessary travel arrangements directly with the service provider. Alternatively, please contact support for assistance.

13.3 Availability Check for Excess Baggage
Requests that exceed the standard services provided by Meo Limousine require an availability check, which can only be performed if you contact the service provider directly or the Meo Limousine hotline at the time of booking. Our standard cancellation policy applies if no availability check is performed, and as a result, the service provider is unable to accommodate the additional baggage.

14. AGREEMENT AND ACCEPTANCE

By booking services with Meo Limousine Inc., the Guest confirms they have read, understood, and agree to these Guest Policy / Booking & Reservation / Terms and Conditions.